What are your rental rates?
Items are priced individually, giving you the opportunity to mix and match all of your favorite pieces! Prices are negotiable if you’re renting a large number of items. Please contact us for specific pricing information.
How do I reserve my items?
Once you have secured your event date and venue, contact us with that information along with the rental items you are interested in! Take some time to look through our online inventory and then shoot us an email or give us a call! Alternatively, we would love to meet with you in person at our showroom where you can view some of our pieces and we can discuss your event in detail!
Once we receive your request, we’ll provide a quote for your review, and an invoice upon approval. We require a non-refundable 50% deposit along with a signed rental agreement and credit card on file in order to reserve rental items for your event. The balance is due 14 days prior to the event date.
When should I reserve my items?
All of our pieces are one of a kind, so please reserve as early as possible! We recommend reserving items at least 6 months in advance. Last minute reservations, or those requested within 30 days of an event must be paid in full.
Am I allowed to change my order after it is placed?
You are more than welcome to change your order prior to your event with items of equal or greater value providing they are available.
What if I don’t see something I’m looking for?
We love to hunt for treasures! If you’re looking for something we don’t have, please ask-we may have it in our warehouse, or we may be able to find it for you! If it fits our vintage style, we can add it to our inventory. We will need as much time as possible to source a vintage piece, so please let us know what you’re looking for as soon as possible!
How long is the rental period?
The rental period for any of our pieces is up to 48 hours. This includes one full day for the event itself, and if needed, the day before and after for delivery/pick-ups. Items being left overnight must be stored indoors.
Longer rental periods are possible as long as our pieces aren’t reserved for another event. Let us know what you need and we will do our best to accommodate!
Do you have a cancellation Policy?
We understand things come up making you unable to follow through with your rental contract. We honor full refunds of the final payment if you decide to cancel at least 60 days before your event. If within 60-30 days, we retain 50% of the final payment amount. If 29 days until the event, we retain the full amount.
Do you deliver? And how much does it cost?
Yes, we deliver! Delivery costs vary and depend on the size of the order, location, delivery/pick up times, and any additional services required. We specialize in the Rochester, NY area, but may be able to accommodate further distances as well.
Delivery fees begin at $75, and we are happy to provide a delivery quote for orders over $200. Orders are delivered to a designated area of the venue determined prior to delivery, and picked up in the same location (unless set up/take down is requested). Deliveries that require moving furniture up flights of stairs will incur extra charges.
Can we pick up items to waive the delivery fee?
Self pick-up is available for smaller items/orders and is approved on a case-by-case basis. Pick up and return times must be determined in advance, and we reserve the right to deny pick-up if we deem your mode of transportation to be unsafe or dangerous for you or our inventory.
Do you offer staging services?
Yes! If you require assistance to set up your rental items for your event, we charge $50 per person/per hour. The number of people and length of time required for set up and staging will be determined during a free consultation. Staging services include manpower to place all rented pieces, including set up of decorative elements, as well as hanging items that require it. We will also remove and pack up all items at the conclusion of your event.
What happens if something is damaged or lost?
We understand that accidents happen. Upon signing a contract, Revival Vintage Rentals will require both a valid credit card and driver's license to keep on file. In the event that a piece is broken beyond repair or missing, we charge a replacement fee which is typically 3-5 times the rental rate, but varies depending on the piece. If an item is returned stained or damaged but can be cleaned or repaired, the credit card on file will only be charged the cost that Revival incurred to fix it, along with a 10% daily rate for the duration of time the item is away. An invoice will be sent to you in advance, and payment can either be processed through your credit card on file or another form of payment.
I have a vintage piece I'd like to sell. Are you buying?
Yes! We are always looking to add to our collection. Kindly send us an email with pictures and details. If it is something we are interested in, we will definitely let you know!
For more information please contact revival by phone, e-mail or by filling out the form on the contact page!
Thanks and we look forward to hearing from you!
phone | 585.748.8408 email | email@example.com